Terms And Conditions

AVOWAL TERMS & CONDITIONS Welcome to our personalized chauffeur & driver services. These terms and conditions of use (‘’Terms of Use’’) of the AVOWAL’S services is a legal agreement ("Agreement") between AVOWAL, a proprietorship firm registered under the laws of India having its offices at AIC-RNTU Foundation (supported by NITI Aayog), Rabindranath Tagore University (RNTU) Campus, Mendua, Post: Bhojpur, Near Bangrasiya Chouraha, Bhopal-Chiklod Road, Raisen, Madhya Pradesh 424993 and yourself/yourselves. If you have made a booking with AVOWAL over call and confirmed the booking by replying to the email as “I agree” over email. you are agreeing to comply with and be bound by the Terms of Use. If you do not agree with the Terms of Use, please do not reply to the booking email or reply as “I don’t agree” to cancel the booking.

“AVOWAL”, “we”, “our” and “us” shall mean “AVOWAL”; “You”, yourself / yourselves and “your” shall mean a User, who meets the eligibility criteria set out below; “Booking” shall mean the details provided by you over call for driver requirement to AVOWAL . “Driver” or ‘’Drivers’’ shall mean the driver engaged assigned to you by AVOWAL; “Force Majeure” shall have the meaning as set out in Clause VII; “Service” or “Services” shall mean the service of providing short-term private Driver solutions via phone call booking. ‘’User’’ or ‘’Users’’ shall have the meaning as set out in Clause III; and ‘’Website’’ shall mean the website www.avowal.in. These Terms of Use may be modified from time to time in our sole discretion. It is your responsibility to review these Terms and Conditions from time to time. For this reason, we encourage you to review these Terms of Use each time you book our services and each time we email you the T&C document. Most content and some of the features on the AVOWAL’s SERVICES like inquiry are made available to Users free of charge. However AVOWAL reserves the right to terminate access to certain areas or features of the Website/phone call inquiry at any time for any reason, with or without notice. If you are not agreeable to these Terms of Use, you may not use the Services, the Website or the the phone call service.

AVOWAL provides a personalized chauffeur & driver services which enables the hiring of drivers by commuters/ passengers for a point to point pick up and drop off Service, within city limits and outside city limits by contacting us via a phone call . The Service is designed to offer you information and a means of obtaining short-term private driver solutions to coordinate point-to-point and round trip private driver services, at your request. As a User, you authorize AVOWAL to operate your vehicle and make decisions on your behalf during a period of time designated by you.

The phone number helps you to book your driver with us Booking confirmation is provided to you by email and the booking gets confirmed once you reply back to our email as “I agree”. AVOWAL has sole and complete discretion to accept or reject each request for providing the Service. AVOWAL also has sole and complete discretion over whether to use the email id’s to receive the leads generated through the booking. If AVOWAL accepts a request, the email notifies you and via our whatsapps group provides information regarding the Driver - including his name and the ability to contact the Driver by telephone or a message. The whatsapp group also allow you to view the Driver’s exact time to pick you up from the pick-up point, & the exact time to drop you at your desired location. AVOWAL shall undertake commercially reasonable efforts to bring you into contact with a Driver in order to avail the Services, subject to the availability of Drivers in or around your location at the moment of your request for the Services. AVOWAL itself does not provide transportation services. It is up to the User to offer transportation. AVOWAL only acts as intermediary between the Driver and you. The provision of the Services by the AVOWAL to you is, therefore, subject to the agreement (to be) entered into between the Driver and you. AVOWAL shall under no circumstance be a party to such agreement. AVOWAL disclaims any and all liability in respect of the Drivers including any claims of employment or any vicarious liability arising out of the Service or otherwise

User means any individual or business entity/organization that legally operates in India or in other countries, and uses and has the right to use the Services provided by AVOWAL. Our Services are available only to those individuals or entities who can execute legally binding contracts under the applicable law. Therefore, a User must not be a minor as per Indian Law; i.e. User(s) must be at least 18 years of age to be eligible to use our Services. AVOWAL may, in its sole discretion, refuse the Service to anyone at any time. This Agreement applies to all Services offered on the Website or mentioned over phone call, collectively with any additional terms and condition that may be applicable.

To use the Services, you have to provide booking details and email id over phone call or sms and provide your name, contact number, email address and other details. Please see our Privacy Policy and practices to know more about how your personal information would be used.

As a precondition to your use of the Services, you represent and warrant that: The information you provide to AVOWAL is accurate and complete. AVOWAL service is only available for private cars for non-commercial purposes within the city limits as designated on our Website. Private cars for non-commercial purposes bear license plates with black lettering over white colored background (Commercial vehicles have license plates with black lettering over yellow colored background). You will ensure that AVOWAL service is being utilized only for non-commercial purposes in a private car. AVOWAL is entitled, at all times, to verify the information that you have provided and to refuse the Service or use of the website / mobile number without providing reasons. You will only access the Service using authorized means. You are responsible to check and ensure you contact on correct phone number or visit correct Website in your computer or any device. AVOWAL shall not be liable if you do not have a compatible mobile device or if you contact wrong phone number or visit wrong website AVOWAL reserves the right to terminate the Service and the Website / phone number should you use the Service or Application with an incompatible or unauthorized device. You have the legal right and authority to possess and operate the vehicle when engaging our Services and you confirm, represent and warrant that the said vehicle is in good operating condition and meets the industry safety standards and all applicable statutory requirements for a motor vehicle of its kind. You will be solely responsible for any and all liability which results from or is alleged as a result of the condition of your vehicle, legal compliance, etc., including, but not limited to, personal injuries, death and property damages. You will be solely responsible for the full functionality of your vehicle. If your vehicle fails to function (electrical, mechanical or other) in any way while the Services are being availed of by you, you will be responsible for all storage fees, roadside assistance, alternate transportation and repair of any kind and neither AVOWAL nor the Driver shall be responsible in any manner whatsoever. You have the legal right to designate the Driver as your agent and delegate actual authority to the Driver to operate your vehicle and make decisions on your behalf for the purposes of providing Services offered through the AVOWAL . You are named or scheduled on the insurance policy covering the vehicle you use when engaging our Services. You have a valid policy of liability insurance (in coverage amounts consistent with all applicable legal requirements) for the operation of your vehicle to cover any anticipated losses related to your participation in the Services or the operation of your vehicle by the Driver. In the event of a motor vehicle accident you will be solely responsible for compliance with any applicable statutory or department of motor vehicles requirements and for all necessary contacts with your insurance provider. Other than any personal criminal liability attaching to the Driver you will be solely responsible for all consequences arising out of the use of the Service or the Driver. In any event AVOWAL shall have no responsibility or liability on this account whatsoever. You specifically authorize us to use, store or otherwise process your 'Sensitive personal data or information’ (as such term is defined in Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011) in order to provide the Services to you. Subject to applicable law all information provided to us by you shall be deemed to be our information to use as we desire. You will obey all applicable laws related to the matters set forth herein, and will be solely responsible for any violations of the same.

AVOWAL drivers will wait no more than 11 minutes from the requested trip start time, before they start the trip timer and provide pickup time on whatsapp group. You may cancel the booking within 12 minutes prior to the time of journey, without any cancellation charges for all Services. The customer is liable for Rs 100/- charge if the trip is cancelled thereafter.

When a trip ends, AVOWAL driver ends the trip on the AVOWAL’s WHATSAPP GROUP by mentioning trip end time. It then calculates the total fare amount due from You which is calculated and displayed on the whatapp group. You may pay the amount via any online payment options available such as google pay, paytm, phonepay, Internet banking etc. where You may have already pre-loaded funds. The usage of the AVOWAL’S PAYMENT METHOD shall be subject to the terms and conditions of the third party payment processor providing the mobile payment service on the different Apps. Any payment related issue, except when such issue is due to an error or fault in the Site or Application, shall be resolved between You and the payment processor. AVOWAL shall not be responsible for any unauthorized use of Your AVOWAL payment procedures.

The information, recommendations and/or Services provided to you on or through the Website are for general information purposes only and do not constitute advice. AVOWAL will take reasonable steps to keep the Website and its contents correct and up to date but does not guarantee that the contents of the Website are free of errors, defects, malware and viruses or that the Website are correct, up to date and accurate. AVOWAL shall not be liable for any damages resulting from the use of, or inability to use, the Website including damages caused by malware, viruses or any incorrectness or incompleteness of the information on the Website/Application. AVOWAL shall further not be liable for damages resulting from the use of, or the inability to use, electronic means of communication with the Website including — but not limited to — damages resulting from failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses. Without prejudice to the foregoing, and insofar as allowed under mandatory applicable law, AVOWAL aggregate liability shall in no event exceed the equivalent of the amount for the payment of the Services. The quality of the Services requested through the use of the Application is entirely the responsibility of the Driver who ultimately provides such transportation services to you. AVOWAL under no circumstance accepts liability in connection with and/or arising from the Services provided by the Driver or any acts, actions, behaviour, conduct, and/or negligence on the part of the Driver. We shall not be held liable for any failure or delay in performing Services where such failure arises as a result of any act or omission, which is outside our reasonable control such as unprecedented circumstances, overwhelming and unpreventable events caused directly and exclusively by forces of nature that can be neither anticipated, nor controlled, nor prevented by the exercise of prudence, diligence, and care, including but not limited to: war, riot, civil commotion; compliance with any law or governmental order, rule, regulation or direction and acts of third parties ( “Force Majeure” ). If we have contracted to provide identical or similar Service to more than one User and are prevented from fully meeting our obligations to you by reason of an event of Force Majeure, we may decide at our absolute discretion which booking we will fulfill by providing the Service, and to what extent. We have taken all reasonable steps to prevent internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we shall not be held liable in the unlikely event of a breach in our secure computer servers or those of third parties other than as required under applicable law. In the event we have a reasonable belief that there exists an abuse of vouchers and/or discount codes or suspect an instance of fraud, we may cause the User to be blocked immediately and reserve the right to refuse future Service. Additionally, should there exist an abuse of vouchers or discount codes , AVOWAL reserves the right to seek compensation from any and all such Users. AVOWAL does not represent or endorse the accuracy or reliability of any information, or advertisements (collectively, the "Content") contained on, distributed through, or linked, downloaded or accessed from or contained on the Website/Application, or the quality of any products, information or other materials displayed, or obtained by you as a result of an advertisement or any other information or offer in or in connection with the Service. Offers are subject to AVOWAL’s discretion and may be withdrawn at any time and without notice.

AVOWAL is the sole owner or lawful licensee of all the rights to the Website/Application and its content. Website/Application content means its design, layout, text, images, graphics, sound, video etc. The Website/Application content embodies trade secrets and intellectual property rights protected under worldwide copyright and other laws. All title, ownership and intellectual property rights in the Website/Application and its content shall remain with AVOWAL All rights, not otherwise claimed under this Agreement or in the Website /Application, are hereby reserved. The information contained in this Website/Application is intended, solely to provide general information for the personal use of the reader, who accepts full responsibility for its use. You may access the Website/Application, avail of the features, facilities and Services for your personal or internal requirements only. You are not entitled to duplicate, distribute, create derivative works of, display, or commercially exploit the Website/Application Content, features or facilities, directly or indirectly, without our prior written permission of AVOWAL.

All content on this Website/Application is the copyright of AVOWAL except the third party content and link to third party website on our Website/Application, if any. Systematic retrieval of AVOWAL content to create or compile, directly or indirectly, a collection, compilation, database or directory (whether through robots, spiders, automatic devices or manual processes) without written permission from AVOWAL is prohibited. In addition, use of the content for any purpose not expressly permitted in this Terms of Use is prohibited and may invite legal action. As a condition of your access to and use of Services, you agree that you will not use the Website/Application to infringe the intellectual property rights of others in any way. AVOWAL reserves the right to terminate the account of a User upon any infringement of the rights of others in conjunction with use of the Service, or if AVOWAL believes that User’s conduct is harmful to the interests of AVOWAL, its affiliates, or other Users, or for any other reason in AVOWAL sole discretion, with or without cause.

AVOWAL reserves the right to collect User data including name, contact information and other details to facilitate Services or use of its platform to avail Services. All information collected from the User are on a bona fide basis. Misuse and misrepresentation of identity or contact details will lead to automatic termination of Services or the use of the platform, without prior notice to such Users. User accounts bearing contact number and email IDs are created and owned by AVOWAL . Any promotional discounts and offers accumulated can be revoked without prior notice in the event of suspicious account activity or mala fide intent of the User. In the case where the system is unable to establish unique identity of a User against a valid mobile number or e-mail ID, the account shall be indefinitely suspended. AVOWAL reserves the full discretion to suspend a User's account in the above event and does not have the liability to share any account information whatsoever. For any other queries on AVOWAL and its services, please write in to us at chauffeur.avowal@gmail.com

Links to third party sites are provided by the Application / Website as a convenience to Users and AVOWAL does not have any control over such sites i.e., content and resources provided by them. AVOWAL may allow Users access to content, products or services offered by third parties through hyperlinks (in the form of word link, banners, channels or otherwise) to such third party's website. You are cautioned to read such sites' terms and conditions and/or privacy policies before using such sites in order to be aware of the terms and conditions of your use of such sites. The Users acknowledge that AVOWAL has no control over such third party's site, does not monitor such sites, and AVOWAL shall not be responsible or liable to anyone for such third party site, or any content, products or services made available on such a site.

AVOWAL reserves the right to deny access to particular Users to any/all of its Services without any prior notice/explanation in order to protect the interests of AVOWAL and/or other Users to the Website. AVOWAL reserves the right to limit, deny or create different access to the Website/Application and its features with respect to different Users. We reserve the right to terminate your account or your access to the Website/Application immediately, with or without notice to you, and without liability: (i) if you have violated any of the Terms of Use; (ii) if you have furnished us with false or misleading information; (iii) pursuant to requests by law enforcement or other government agencies; (iv) in case of unexpected technical or security issues or problems; (v) in case of discontinuance or material modification to the Services (or any part thereof); and / or (vi) in case of interference with use of our Website/Application by others. In the event of termination by you or us, your account will be disabled and you will not be granted access to your account or any information or content contained in your account. You will not and not attempt to create another account for accessing and using the Website/Application without the written consent of AVOWAL. This Terms of Use shall remain in full force and effect while you have an account with us. Even after termination of your account with us, certain provisions of this Terms of Use will remain in effect, including but not limited to, Intellectual Property Rights, Prohibited Uses and Indemnification. You agree that we will not be liable to you or any third party for taking any of these actions. Notwithstanding the termination of this Agreement, you shall continue to be bound by the terms of this Agreement in respect of your prior use of this Website/Application and all matters connected with, relating to or arising from such use.

The following terms & conditions shall apply to Users utilising the Services offered by AVOWAL. The User shall pay the driver fare (as displayed in the AVOWAL’s whatsapp group) or as agreed to in the terms of use as listed on the Application / Website, parking charges, additional night surcharge (where applicable), one way trips, toll charges and any fee or levy presently payable or hereinafter imposed by the law or required to be paid for availing of the Services. The User agrees and accepts that the use of the Services provided by AVOWAL is at the sole risk of the User, and further acknowledges that AVOWAL disclaims all representations and warranties of any kind, whether express or implied. All Services are provided “AS IS”. The AVOWALor the Driver has the right to refuse the Service in the following circumstances: if the User is found to be in an intoxicated state or is found misbehaving with other passengers or the Driver, or is causing a nuisance; if the User is misusing, soiling or damaging any of the devices (technical/non-technical) of the Driver; and if the User asks the Driver to break any traffic/RTO/city police and/or government rules for any purpose The Driver has the right to refuse such a request by the User. Without prejudice to the above, AVOWAL makes no representation or warranty that: the Services will meet the User’s requirements; and the Services will be uninterrupted, timely, secure, or error-free. The information on this Website/Application is provided "AS IS" with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose. Nothing herein shall to any extent substitute for the independent investigations and the sound technical and business judgment of the Users. In no event shall AVOWAL be liable for any direct, indirect, incidental, punitive, or consequential damages of any kind whatsoever with respect to the Service. Users of this site must hereby acknowledge that any reliance upon any content shall be at their sole risk. If any User misses his/her train or flight or bus, AVOWAL will not be liable for any compensation. AVOWAL is hereby authorized to use the location based information provided by any of the telecommunication companies when the User uses the mobile phone to make a booking. The location based information will be used only to facilitate and improve the probability of locating a Driver for the User. AVOWAL shall be entitled to disclose to any government body the particulars of the User in the possession, in its absolute discretion. AVOWAL shall be entitled at any time without giving any reason to terminate the booking of Drivers done by the User. If the User has any complaints in respect of the Services or the use of the Driver, the User has to inform AVOWAL of the same in writing within 24 hours of using the Driver or the Services. AVOWAL shall not be liable for any conduct of the Drivers. However, AVOWAL encourages you to notify it of any complaints that you may have against any Driver or the Services.

We do not procure insurance for, nor are we responsible for, damage or loss of any personal belongings or intellectual property whilst providing the Services. These include tapes, records, discs or other similar audio visual or data electronic devices, any speed measuring equipment within the vehicle or any other accessories of any kind. It is your responsibility to ensure that you remove any personal belongings from the car before and after each AVOWAL service arranged through AVOWAL.

The User shall defend, indemnify and hold, AVOWAL, its affiliates, its licensors, and each of their officers, directors, other users, employees, attorneys and agents, harmless, from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys' fees and costs) arising out of or in connection with the: violation or breach of the Terms of Use or any applicable law or regulation, whether or not referenced herein; violation of any rights of any third party, including the Driver via the Application and or the Website; and use or misuse of the Application/Website or Service.

The information contained in this Website/Application is for general information purposes only. The information is provided by AVOWAL and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the Website/Application or the information, products, services, or related graphics contained on the Website/Application for any purpose. Any reliance you place on such information is, therefore, strictly at your own risk. In no event will we be liable for any loss or damage, including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this Website/Application or Service. Every effort is made to keep the Website/Application up and running smoothly. However, AVOWAL takes no responsibility for, and will not be liable for, the Website/Application being unavailable due to technical issues beyond our control. The above mentioned Terms of Use and the Privacy Policy constitute the entire agreement between the User and AVOWAL with respect to access to and use of the Website/ Application and the Services offered by AVOWAL, superseding any prior written or oral agreements in relation to the same subject matter herein.

The courts of Bhopal, India shall have the sole and exclusive jurisdiction in respect of any matters arising from the use of the Services offered by AVOWAL or the Terms of Use or any arrangement between AVOWAL and the User.

Use of Site
You agree, undertake and confirm that Your use of Site shall be strictly governed by the following binding principles: 1.1 You shall not host, display, upload, modify, publish, transmit, update or share any information that: 1.1.1 belongs to another person and to which You do not have any right to; or interferes with another user's use and enjoyment of the Site or any other individual's user and enjoyment of similar services; or 1.1.2 that is harmful, harassing, blasphemous, defamatory, obscene, pornographic, libelous, invasive of another's privacy, hateful, or ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever, or unlawfully threatening or unlawfully harassing including but not limited to "indecent representation of women" within the meaning of the Indecent Representation of Women (Prohibition) Act, 1982, of another person; or 1.1.3 misleading in any way; or 1.1.4 is patently offensive to the online community, such as sexually explicit content, or content that promotes obscenity, pedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual; or 1.1.1 involves the transmission of "junk mail," "chain letters," or unsolicited mass mailing or "spamming"; or 1.1.2 infringes upon or violates any third party's rights, (including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person's name, email address, physical address or phone number) or rights of publicity]; or 1.1.7 contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page); or 1.1.8 provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone; or 1.1.9 provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses; or 1.1.10 contains video, photographs, or images of another person without his or her express written consent and permission or the permission or the consent of his her guardian in the case of minor; or 1.1.11 tries to gain unauthorized access or exceeds the scope of authorized access (as defined herein and in other applicable Codes of Conduct or End User Access and License Agreements) to the Sites or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Sites or solicits passwords or personal identifying information for commercial or unlawful purposes from other users; or 1.1.12 engages in commercial activities and/or sales without Our prior written consent such as contests, sweepstakes, barter, advertising and pyramid schemes, or the buying or selling of "virtual" items related to the Sites. Throughout these T&Cs, Our "prior written consent" means a communication coming from Our authorized representative, specifically in response to Your request, and specifically addressing the activity or conduct for which You seek authorization; or 1.1.13 interferes with another user's use and enjoyment of the Site or any other individual's user and enjoyment of similar services; or 1.1.3 refers to any website or URL that, in Our sole discretion, contains material that is inappropriate for the Site, contains content that would be prohibited or violates the letter or spirit of these T&Cs; or 1.1.11 harm minors in any way; or 1.1.12 is fraudulent or involve the sale of counterfeit or stolen items; or 1.1.6 violates any law for the time being in force; or 1.1.18 deceives or misleads the addressee/ users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature; or 1.1.19 impersonate another person; or 1.1.20 contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any Trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal identifiable information or attempt to interfere with the proper working of the Site or any transaction being conducted on the Site; or 1.1.7 threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting to any other nation; or 1.1.8 is false, inaccurate or misleading; or 1.1.9 directly or indirectly, offer, attempt to offer, trade or attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force; or 1.1.24 creates liability for Us or cause Us to lose (in whole or in part) the services of Our ISPs or other suppliers. 1.2 You shall not use any "deep-link", "page-scrape", "robot", "spider" or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Site or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Site or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Site. We reserve the right to bar any such activity. 1.3 You shall not probe, scan or test the vulnerability of the Site or any network connected to the Site nor breach the security or authentication measures on the Site or any network connected to the Site. You may not reverse look-up, trace or seek to trace any information on any other user of or visitor to the Site, or any other customer of AVOWAL, including any of Our account not owned by You, to its source, or exploit the Site or any service or information made available or offered by or through the Site, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by the Site. 1.4 You agree that You will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Site or Our systems or networks, or any systems or networks connected to the Site. 1.1 You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal You send to Us on or through the Site or any service offered on or through the Site. You may not pretend that You are, or that You represent, someone else, or impersonate any other individual or entity. 1.2 You may not use the Site or any Content for any purpose that is unlawful or prohibited by these T&Cs, or to solicit the performance of any illegal activity or other activity that infringes the rights of AVOWAL or others. 1.7 You shall not use the Services or Site in any manner that could damage, disable, overburden, block or impair any of the server connected to the Site. You may not attempt to gain unauthorized access to the Services through hacking, password mining or any other means. 1.8 You may not reverse engineer, decompile and disassemble any software used to provide the Services. 1.9 You shall not make any negative, denigrating or defamatory statement(s) or comment(s) about Us or the brand name or domain name used by Us or otherwise engage in any conduct or action that might tarnish the image or reputation, of AVOWAL or its merchants on platform or otherwise tarnish or dilute any of Our trade or service marks, trade name and/or goodwill associated with such trade or service marks, trade name as may be owned or used by Us. 1.10 You have the option to request Us to send You information regarding services, discounts and promotions provided by Us. If you require Us to provide You information from Us regarding offers, discounts and promotions relating to the Services availed by You, click "Yes", otherwise click "No". If you click "Yes", We or an authorised representative, shall provide the above information to You by way of an SMS or email to Your registered mobile number/registered email id. You also have the option to discontinue receiving such information at any point of time. To discontinue receiving such information, You may at any point of time visit the specific link provided in Our Site to discontinue the same. Solely to enable Us to use the information so that We are not violating any rights You might have in Your Information, You agree to grant Us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, database rights or any other rights You have in Your Information, in any media now known or not currently known, with respect to Your Information. We will only use Your Information in accordance with these T&Cs and Our Privacy Policy. 1.11 You shall not engage in advertising to, or solicitation of, other users of the Site to buy or sell any products or services, including, but not limited to, services related being displayed on or related to the Site. You may not transmit any chain letters or unsolicited commercial or junk email to other users via the Site. It shall be a violation of these T&Cs to use any information obtained from the Site in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit, or sell to another person outside of the Site without Our prior explicit consent. In order to protect Our users from such advertising or solicitation, We reserve the right to restrict the number of messages or emails which a user may send to other users in any 24-hour period which We may deem appropriate in Our sole discretion. 1.12 You understand that We have the right at all times to disclose any information (including the identity of the persons providing information or materials on the Site) as necessary to satisfy any law, regulation or valid governmental request. This may include, without limitation, disclosure of the information in connection with investigation of alleged illegal activity or solicitation of illegal activity or in response to a lawful court order or subpoena. In addition, We can (and You hereby expressly authorize Us to) disclose any information about You to law enforcement or other government officials, as We, in Our sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those that may involve personal injury. 1.13 We reserve the right, but have no obligation, to monitor the materials posted on the Site. We shall have the right to remove or edit any Content that in its sole discretion violates, or is alleged to violate, any applicable law or either the spirit or letter of these T&Cs. Notwithstanding this right of AVOWAL, YOU REMAIN SOLELY RESPONSIBLE FOR THE CONTENT OF THE MATERIALS YOU POST ON THE SITE AND IN YOUR PRIVATE MESSAGES. Please be advised that such Content posted does not necessarily reflect Our views. In no event shall We assume or have any responsibility or liability for any Content posted or for any claims, damages or losses resulting from use of Content and/or appearance of Content on the Site. You hereby represent and warrant that You have all necessary rights in and to all Content You provide and all information it contains and that such Content shall not infringe any proprietary or other rights of third parties or contain any libelous, tortious, or otherwise unlawful information. 1.3 Your correspondence or business dealings with, or participation in promotions of, third party advertisers found on or through the Site, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between You and such third party advertiser. We shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such third party advertisers on the Site. 1.11 It is possible those other users (including unauthorized users or “hackers”) may post or transmit offensive or obscene materials on the Site and that You may be involuntarily exposed to such offensive and obscene materials. It also is possible for others to obtain personal information about You on the public forum due to your use of the Site, and that the recipient may use such information to harass or injure You. We do not approve of such unauthorized uses but by using the Site. You acknowledge and agree that We shall not responsible for the use of any personal information that You publicly disclose or share with others on the Site. Please carefully select the type of information that You publicly disclose or share with others on the Site, or from the Site on other social platforms (eg, but not limited to Facebook). 1.12 We shall have all the rights to take necessary action and claim damages that may occur due to Your involvement/participation in any way on Your own or through group/s of people, intentionally or unintentionally in DoS/DDoS (Distributed Denial of Services). 1.6 AVOWAL’s performance of this T&Cs is subject to existing laws and legal processes of Government of India, and nothing contained in the T&C is in derogation of AVOWAL's right to comply with law enforcement requests or requirements relating to your use of this service or information provided to or gathered by AVOWAL with respect to such use. You agree that AVOWAL may provide details of your use of the service to regulators or police or to any other third party, or in order to resolve disputes or complaints which relate to the service, at AVOWAL’s complete discretion. 1.18 This agreement constitutes the entire agreement between the Customer and AVOWAL with respect to the AVOWAL payment service and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and AVOWAL with respect to this service. A printed version of the T&C and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to the T&C to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. 1,19 Each user may be issued a personal identification number (PIN) to enable use of AVOWAL services for accessing his/her Account on Internet and also for availing any privilege, benefit or service that may be offered by AVOWAL or to make transactions using SMS. The PIN will be communicated to the Cardholder entirely at his/her risk, who shall not disclose the PIN to any person and shall take all possible care to avoid its discovery by any person. The user shall be liable for all transactions made with the use of the PIN, whether with or without the knowledge of the Cardholder. AVOWAL reserves the right to refuse any transactions if it believes that the PIN is being misused or being used without appropriate authorization.

Contents Posted on Site
2.1 All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively, "Content"), including but not limited to the design, structure, selection, coordination, expression, "look and feel" and arrangement of such Content, contained on the Site is owned, controlled or licensed by or to Us, and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws. 2.2 Except as expressly provided in these T&Cs, no part of the Site and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including "mirroring") to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise, without Our express prior written consent. 2.3 You may use information on Our services purposely made available by Us for downloading from the Site, provided that You: 2.3.1 do not remove any proprietary notice language in all copies of such documents; or 2.3.2 use such information only for Your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media; or 2.3.3 make no modifications to any such information; or 2.3.4 do not make any additional representations or warranties relating to such documents. 2.4 You shall be responsible for any notes, messages, e-mails, billboard postings, photos, drawings, profiles, opinions, ideas, images, videos, audio files or other materials or information posted or transmitted to the Sites (“Posted Content”). Such Posted Content will become Our property and You grant Us the worldwide, perpetual and transferable rights in such Posted Content. We shall be entitled to, use the Posted Content or any of its elements for any type of use forever, including but not limited to promotional and advertising purposes and in any media whether now known or hereafter devised, including the creation of derivative works that may include Posted Content. You agree that any Posted Content may be used by Us in the manner that We deem fit, consistant with Applicable Laws and You are not entitled to any payment or other compensation for such use of Posted Content by Us.

3.1 You may have the right to initiate a chargeback request in accordance with the terms and conditions of Your debit or credit card scheme or your bank account. Please note that Your chargeback request will be processed by Your debit/ credit card provider or your bank and not by Us. Therefore, We bear no liability for the processing of the chargeback requests. 3.2 We reserve the right to review Your Account and transaction history pursuant to a chargeback request, in order to determine the occurrence of fraud. If We have any reason to believe that there has been fraudulent activity on Your Account, We reserve the right to terminate, block or suspend Your Account with immediate effect.

Non-Working Days.
4.1 We are reliant on third parties such as banks to deliver timely Services. Since, We cannot control the actions of such third parties, We will not be responsible to render Services or process payments or refunds on the following days (“Non-Working Days”): 4.1.1 days which are declared as holidays by the RBI, or any other day which is declared a holiday by Us. 4.1.2 days including Saturdays and Sundays and declared as bandhs or festivals in any State or Union Territory in India. We will continue to render Services which do not involve that particular State or Union Territory in which a bandh or festival has been declared on that day.

Intellectual Property Protection
5.1 All trademarks, brands and service marks used in connection with the Site or Services offered by are owned by AVOWAL is AVOWAL’s property; AVOWAL owns all copyrights and intellectual property rights and database rights in connection with the Services and the Site. For use of any third party's intellectual property, You need to get permission directly from the owner of the intellectual property for any use. Third party trademarks may appear on this Site and all rights therein are reserved to the registered owners of those trademarks. 5.2 You agree to abide by laws regarding copyright, trademark, patent, and trade secret ownership and use of intellectual property, and You shall be solely responsible for any violations of any laws and for any infringements of any intellectual property rights caused by use of the interface/Site. 5.3 AVOWAL is the sole and absolute owner of all and whatsoever the intellectual property rights in the trade mark AVOWAL and the design in respect thereof and that AVOWAL will be entitled to take any legal action against any person invading and/or encroaching upon the said rights of AVOWAL.

Suspicious Transactions.
6.1 If We have a reason to believe that any payment instructions made on Your Account have been fraudulently made, We will suspend and deny You access to Your Account in order to investigate and report the suspicious activity. Such suspension will continue in effect till the conclusion of the investigation. 6.2 Upon conclusion of the investigation and based on its results, We may be required to terminate Your Account with immediate effect.

Other Businesses
We do not take responsibility or liability for the actions, products, content and services on the Site, which are linked to affiliates and / or third party websites using Our APIs or otherwise. In addition, We may provide links to the third party websites of affiliated companies and certain other businesses for which, We assume no responsibility for examining or evaluating the products and services offered by them, and We do not warrant the offerings of, any of these businesses or individuals or the content of such third party website(s). We do not in any way endorse any third party website(s) or content thereof.

7.1Except for Our limited role in processing payments that You authorize or initiate, We are not involved in any underlying transaction between You, any other Customer, Merchant, bank or other third party. We are not a selling agent in relation to any sale of goods or services to You by any Merchant any other third party. We will always endeavor to provide the Services to the best of our ability. You are however aware that the Services will involve transmissions over various networks and that it will change to conform and adapt to the technical requirements of connecting networks and devices. There are also various other factors, which do not lie within our control. 7.2 We shall not be liable for the quality, safety, reliability, legality, delivery or any other aspect of any goods or service that You may purchase using AVOWAL Wallet. Your use of the Service is at your sole risk. The Service is provided on an "as is" and "as available" basis. We disclaim all warranties of any kind whether express or implied including without limitation, any representation or warranty for accuracy, availability, continuity, uninterrupted access, timeliness, sequence, quality, performance, security, merchantability, fitness for any particular purpose, non-infringement or completeness. Without prejudice to the forgoing paragraph, We do not warrant that: (a) This Site will be constantly available, or available at all; or (b) The information on this Site is complete, true, accurate or non-misleading. (c) This Site; information, Content, materials, product (including software) or services included on or otherwise made available to You through the Site; their servers; or electronic communication sent from Us are free of viruses or other harmful components; (d) Nothing on the Site constitutes, or is meant to constitute, advice of any kind; 7.3 We will take every reasonable effort not to share any of the Payment Details, Registration Data or other personal information (collectively, "Personal Information") You provide Us, except as required under RBI Regulations and Applicable Laws, or to the limited extent necessary for Us to implement any payment instructions We receive from You. Please read Our Privacy Policy for further details regarding the use of Your Personal Information. We will bear no liability for the consequences in any event where Your Personal Information has been willingly or inadvertently shared by You with any third party. 7.4 We make no express or implied representations or warranties about Our Services or the Site and disclaim any implied warranties, including, but not limited to, warranties or implied warranties of merchantability or fitness for a particular purpose or use or non-infringement. We do not authorize anyone to make a warranty on Our behalf and You may not rely on any statement of warranty as a warranty by Us. 7.5 AVOWAL and its representatives, officers, employees, agents and contractors shall not be liable for any loss, damage, claim, expense, cost (including legal costs) or liability arising directly or indirectly from Your use or non-use of the Service or the Site, or Your reliance upon the Service or the information contained upon the Site (whether arising from AVOWAL or any other person's negligence or otherwise). 7.6 You furthermore acknowledge and accept that we may not encrypt any Content or communications from and to our Site. 7.7 Content and advertisements provided as part of a Service: You understand that advertising plays an important role in the provision of this Service, and that we will display advertisements and other information adjacent to or as part of the Services, which you may use. We may periodically send promotional emails, SMSs or push notifications to you about services offered by our advertisers and ourselves. 7.8 Where we publish or provide Content or advertisements as part of a Service we do not: warrant or represent that the Content or advertisements are suitable, accurate, correct, complete, reliable, appropriate, or lawful; or endorse the Content or advertisements; and you will obtain independent professional advice at your own cost before you take any action based upon such Content or advertisements. 7.9 Your correspondence or dealings with, or participation in promotions of advertisers through the Service, and any other terms, conditions, warranties or representations associated arising there from, lie between you and the advertisers. You agree that we shall not be liable for any loss or damage of any nature incurred as the result of any such interactions, or as the result of the presence of such advertisers on our Service. 7.10 In many cases, we provide services of third parties, or our Services in conjunction with that of third parties. In those cases, the following conditions apply: We provide such services subject to the terms, conditions and limitations imposed by those third parties. If those third parties change, suspend or stop providing such services, we may similarly change, suspend or stop providing the Services to you without notice. We may nevertheless endeavor to provide such a Service in another way or by using another third party. You authorise us to provide any of your Personal Information (as defined in our Privacy Policy) to those third parties to the extent that it may be necessary to enable the third parties and ourselves to provide the services to you. To the extent that there is a conflict between the third party's Terms and Conditions and these Terms, these Terms will prevail. 7.11 When you acquire goods, software or any other services from a third party through any of our Services, you understand and agree that: we are not a party to the contract between you and the third party; we are under no obligation to monitor the Third Party Service used by you; the third party will be responsible for all obligations under the contract including (without limitation) warranties or guarantees; you will evaluate the product, software or service and the applicable terms and conditions before acquiring the product, software or service; and you indemnify us against any damages, howsoever arising from your acquisition and use of the goods, software or service. 7.12 We also reserve the right to reject or refuse any Third Party Service used by you in conjunction with our Service.

Notices and communication
8.1 Any notice or notification in relation to these T&Cs which You wish to make to Us must be made in writing to: Attn: AVOWAL. Address: AIC-RNTU Foundation (supported by NITI Aayog), Rabindranath Tagore University (RNTU) Campus, Mendua, Post: Bhojpur, Near Bangrasiya Chouraha, Bhopal-Chiklod Road, Raisen, Madhya Pradesh 424993 E-mail: chauffeur.avowal@gmail.com 8.2 All Your communication with Us will be of a professional nature only. You will not contact Us to harass, intimidate or threaten any person, or to promote any cause, which You may support. 8.3 You will be subject to Our T&Cs and privacy policy 8.4 Any notice given by AVOWAL hereunder will be deemed to have been received by you within 7 days of posting your address last notified in writing to AVOWAL or, within 24 hours of sending the same via e-mail or SMS at the e-mail address specified by you or your registered mobile phone number. Any notice may also be sent by fax or communicated verbally and confirmed in writing by post or fax. AVOWAL shall not be held accountable for delays in receipt of notices by post. In the event of any change in your e-mail and/or employment and/or office and/or residential address and/or telephone numbers, you shall inform AVOWAL promptly in writing or by e-mail and must confirm the same by mail or fax.

Indemnity and Limitation of Liability.
9.1 You will defend, indemnify and hold harmless AVOWAL and each of their affiliates (and their respective employees, directors, agents and representatives) from and against any and all claims, costs, losses, damages, judgments, penalties, interest and expenses (including reasonable attorneys' fees) arising out of any Claim that arises out of or relates to: to the use or misuse of Services or any violation of these T&Cs. For purposes hereof: "Claim" means any claim, action, audit, investigation, inquiry or other proceeding instituted by a person or entity. 9.2 YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISPUTES WITH US IS THE CANCELLATION OF YOUR ACCOUNT WITH THE SITE. IN NO EVENT SHALL Drive BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION WITH THIS AGREEMENT, EVEN IF WE HAVE BEEN INFORMED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY AND ALL CLAIMS RELATING TO OUR ARISING OUT OF YOUR USE OF THE SITE, REGARDLESS OF THE FORM OF ACTION, EXCEED ₹ 1,000/- (RUPESS TEN THOUSAND ONLY). 9.3 Without in any way limiting the above, AVOWAL shall not be liable or responsible to you for any loss, damage, expense, claim or liability arising directly or indirectly out of any defect or deficiency in any goods and services purchased by you or availed as a benefit, privilege or facility attached to the service; refusal by or inability of a Merchant Establishment to honour or accept the service; handing over of the relevant access control/password/PIN by you to any unauthorised person; any injury to the credit, character and reputation of yours alleged to have been caused by the repossession of the service and/or request for its return. 9.4 All the services to be availed of and /or the goods to be purchased /procured by the Customer from the third parties under the agreement herein, will be so purchased/procured by the Customer at his own risk and costs. The Service Provider shall not be liable and/or responsible in respect of the title, quantity, quality or any other aspect thereof and no guarantee, warranty or any indemnity shall be given or deemed to be given by the Service Provider in respect thereof.

Force Majeure
We shall not be liable for any failure to perform any obligations under this T&Cs, if the performance is prevented, hindered or delayed by a Force Majeure Event and in such case its obligations shall be suspended for so long as the Force Majeure Event continues. For the Purpose of this clause “Force Majeure Event” shall mean any event arising due to any cause beyond the reasonable control of the Party, including, without limitation, unavailability of any communication system, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war or acts of government.

Copyright complaint
We respect the intellectual property of others. In case You feel that your work has been copied in a way that constitutes copyright infringement, You can write to Us at chauffeur.avowal@gmail.com

Our failure, delay or omission to exercise or enforce any rights or provisions of these T&Cs will not constitute a waiver of such rights or provisions. A waiver on any one occasion will not be construed as a bar or waiver of any rights or remedies on future occasions. Any claim in relation to Services or T&Cs should be filed within 3 (Three) months from when the cause of action arose. Any claims filed beyond this time period shall be barred.

Revision of T&Cs.
10.1 We reserve the right to change any of the T&Cs or any policies or guidelines governing the Site or Services, at any time and at Our sole discretion. Any changes will be effective upon posting of the revisions on the Site and We may send You an automated e-mail to Your registered e-mail ID or SMS informing about the changes made and You would be required to view the modified changes on the internet. By keeping or using the service after notification, You are deemed to have agreed to the amendment/change. If You do not agree with any amendment of the terms and conditions You may cancel the service by informing in writing to AVOWAL or closing your account on the internet or by SMS. 10.2 Unless otherwise specified by Us, revised T&Cs will take effect automatically and be binding from the day they are posted on the Site. By continuing to access or use Services, You will be deemed to have agreed to accept and be bound by such revised T&Cs. If You do not agree to the revised T&Cs, You should discontinue accessing Our Site or using Our Services immediately. 10.3 We reserve the right, at Our sole discretion, to change, modify, add or remove portions of these T&Cs, at any time without any prior written notice to You. It is Your responsibility to review these T&Cs periodically for updates / changes. Your continued use of the Website following the posting of changes will mean that You accept and agree to the revisions. As long as You comply with these T&Cs, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Site.

Customer grievance redressal policy
If You are not satisfied with the quality of Service(s) offered or have any other complaints or grievance, please contact Our customer care at chauffeur.avowal@gmail.com 11.2 The procedure of escalation of complaints shall be as follows: 11.2.1 Escalation Level – 1: Write chauffeur.avowal@gmail.com Response Time: Seven Business Days 11.2.2 Escalation Level – 2: Write to Grievance Officer To, Attn: Grievance Officer, AVOWAL.. Address: Address AIC-RNTU Foundation (supported by NITI Aayog), Rabindranath Tagore University (RNTU) Campus, Mendua, Post: Bhojpur, Near Bangrasiya Chouraha, Bhopal-Chiklod Road, Raisen, Madhya Pradesh 424993 E-mail: chauffeur.avowal@gmail.com Response Time: Fifteen Business Days

If any part of these T&Cs is determined to be invalid or unenforceable pursuant to the Applicable Laws then the invalid or unenforceable provisions will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these T&Cs will continue in effect.

Governing law and dispute resolution.
12.1 Any dispute, controversy or claim arising out of or relating to this T&Cs or the validity, interpretation, breach or termination thereof (“Dispute”), including claims seeking redress or asserting rights under the Applicable Law shall be amicably settled through mutual consultation and escalation. If the Dispute is not settled amicably as aforesaid within a period of [14] (Fourteen) calendar days, the matter would be referred to arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996. Arbitration shall be presided over by a sole arbitrator mutually appointed by Us and the Customer. 12.2 The arbitration proceedings shall be conducted in the English language. The venue for the arbitration proceedings shall be Mumbai. 12.3 This T&Cs shall be governed by and construed in accordance with the laws of India and, subject to this Clause 12, We and You agree and undertake that any controversy or claim arising out of or relating to these T&Cs will be adjudicated exclusively before a competent court in Mumbai, India only.

13.1 Any costs incurred by AVOWAL towards enforcement of its rights and recovery shall be debited to your account. 13.2 Where AVOWAL acts on good faith in response to any oral or electronic instruction or inquiry from you in respect of any matter in relation to your account, you will not be entitled to claim or allege any loss, damage, liability, expense etc., attributable, directly or indirectly, to any such good faith action of AVOWAL and you agree to hold AVOWAL harmless in respect thereof. 13.3 If required by law to do so or if considered necessary to do so for proper management of credit or business risk, AVOWAL reserves the right to disclose any and all Cardholder information, including default in any payments or misuse of the service, to any court of competent jurisdiction, quasi judicial authority, law enforcement agency, relevant wing of the Central Government or State Government, your employer, credit reference agency, financial institution or any company which is an affiliate or associate or parent or subsidiary of AVOWAL 13.4 You hereby agree that the application and copies of all documents submitted in support thereof and for the ongoing operation of the AVOWAL Account by you to AVOWAL are and shall remain the sole and exclusive property of AVOWAL, and AVOWAL shall not be obliged to return the same to you upon your request or upon termination of this Agreement. 13.5 You agree to comply with all applicable laws and regulations from time to time which govern or may be affected by the use of the service. 13.6 AVOWAL, our parent, subsidiaries, employees and our suppliers provide our services "as is" and without any warranty or condition, express, implied or statutory. AVOWAL, our parent, subsidiaries, employees and our suppliers specifically disclaim any implied warranties of title, merchantability, satisfactory quality, fitness for a particular purpose and non-infringement. 13.7 In no event shall AVOWAL, our parent, subsidiaries, employees or our suppliers be liable for lost profits or any special, incidental or consequential damages arising out of or in connection with our web site, our service, or the T&C (however arising, including negligence). AVOWAL shall make reasonable efforts to ensure that requests for electronic debits and credits involving bank accounts, credit cards, and check issuances are processed in a timely manner and but AVOWAL makes no representations or warranties regarding the amount of time needed to complete processing because our Service is largely dependent upon many factors outside of our control. 13.8 You are aware of all security risks, including possible third party interception of any of your transactions and statements of account on the Internet and the contents of your transactions or statements of account becoming known to third parties. You agree and undertake that you shall not hold AVOWAL liable therefore in any way. The use and storage of any information, including without limitation, the Card number, PIN, password, account information, transaction activity, account balances and any other information available on your Internet access device or computer or mobile phone is at your own risk and responsibility. 13.9 As your account ID is connected to your mobile number, it is your responsibility to inform AVOWAL in case you terminate using the mobile number that corresponds to your account ID. The account ID corresponding to the mobile number you register with can be accessed by you only till the time you have access to the corresponding mobile number. It is your responsibility to transfer your account ID to a new mobile number if and when you change your number. Not doing so may give access to your AVOWAL Wallet credit balance to the new user of the same mobile number, and AVOWAL will not be liable or responsible for the same. You are also liable for ensuring the security of your PIN. In case of loss of your mobile phone and/or AVOWAL Password/PIN, you should intimate AVOWAL in writing immediately. AVOWAL shall make every attempt to block access to your AVOWAL account under such circumstances, however, AVOWAL shall not be liable for any losses a user may incur due to the above. The responsibility to safeguard the AVOWAL coupon balance rests entirely with the user. 13.10 By signing up for AVOWAL services, you also allow AVOWAL to send you emails and SMS alerts from time to time. 13.11 AVOWAL will be entitled to enter into any tie-up in terms of joint-venture or otherwise with any other institution engaged in the business of providing services analogous