AVOWAL TERMS & CONDITIONS
Welcome to our personalized chauffeur & driver services.
AVOWAL provides a personalized chauffeur & driver services which enables the hiring of drivers by commuters/ passengers for a point to point pick up and drop off Service, within city limits and outside city limits by contacting us via a phone call . The Service is designed to offer you information and a means of obtaining short-term private driver solutions to coordinate point-to-point and round trip private driver services, at your request. As a User, you authorize AVOWAL to operate your vehicle and make decisions on your behalf during a period of time designated by you.
USE OF SERVICE, APPLICATION AND WEBSITE:
The phone number helps you to book your driver with us Booking confirmation is provided to you by email and the booking gets confirmed once you reply back to our email as “I agree”. AVOWAL has sole and complete discretion to accept or reject each request for providing the Service. AVOWAL also has sole and complete discretion over whether to use the email id’s to receive the leads generated through the booking. If AVOWAL accepts a request, the email notifies you and via our whatsapps group provides information regarding the Driver - including his name and the ability to contact the Driver by telephone or a message. The whatsapp group also allow you to view the Driver’s exact time to pick you up from the pick-up point, & the exact time to drop you at your desired location. AVOWAL shall undertake commercially reasonable efforts to bring you into contact with a Driver in order to avail the Services, subject to the availability of Drivers in or around your location at the moment of your request for the Services. AVOWAL itself does not provide transportation services. It is up to the User to offer transportation. AVOWAL only acts as intermediary between the Driver and you. The provision of the Services by the AVOWAL to you is, therefore, subject to the agreement (to be) entered into between the Driver and you. AVOWAL shall under no circumstance be a party to such agreement. AVOWAL disclaims any and all liability in respect of the Drivers including any claims of employment or any vicarious liability arising out of the Service or otherwise
USER ELIGIBILITY AND AGREEMENT:
User means any individual or business entity/organization that legally operates in India or in other countries, and uses and has the right to use the Services provided by AVOWAL. Our Services are available only to those individuals or entities who can execute legally binding contracts under the applicable law. Therefore, a User must not be a minor as per Indian Law; i.e. User(s) must be at least 18 years of age to be eligible to use our Services. AVOWAL may, in its sole discretion, refuse the Service to anyone at any time. This Agreement applies to all Services offered on the Website or mentioned over phone call, collectively with any additional terms and condition that may be applicable.
REPRESENTATIONS AND WARRANTIES:
As a precondition to your use of the Services, you represent and warrant that: The information you provide to AVOWAL is accurate and complete. AVOWAL service is only available for private cars for non-commercial purposes within the city limits as designated on our Website. Private cars for non-commercial purposes bear license plates with black lettering over white colored background (Commercial vehicles have license plates with black lettering over yellow colored background). You will ensure that AVOWAL service is being utilized only for non-commercial purposes in a private car. AVOWAL is entitled, at all times, to verify the information that you have provided and to refuse the Service or use of the website / mobile number without providing reasons. You will only access the Service using authorized means. You are responsible to check and ensure you contact on correct phone number or visit correct Website in your computer or any device. AVOWAL shall not be liable if you do not have a compatible mobile device or if you contact wrong phone number or visit wrong website AVOWAL reserves the right to terminate the Service and the Website / phone number should you use the Service or Application with an incompatible or unauthorized device. You have the legal right and authority to possess and operate the vehicle when engaging our Services and you confirm, represent and warrant that the said vehicle is in good operating condition and meets the industry safety standards and all applicable statutory requirements for a motor vehicle of its kind. You will be solely responsible for any and all liability which results from or is alleged as a result of the condition of your vehicle, legal compliance, etc., including, but not limited to, personal injuries, death and property damages. You will be solely responsible for the full functionality of your vehicle. If your vehicle fails to function (electrical, mechanical or other) in any way while the Services are being availed of by you, you will be responsible for all storage fees, roadside assistance, alternate transportation and repair of any kind and neither AVOWAL nor the Driver shall be responsible in any manner whatsoever. You have the legal right to designate the Driver as your agent and delegate actual authority to the Driver to operate your vehicle and make decisions on your behalf for the purposes of providing Services offered through the AVOWAL . You are named or scheduled on the insurance policy covering the vehicle you use when engaging our Services. You have a valid policy of liability insurance (in coverage amounts consistent with all applicable legal requirements) for the operation of your vehicle to cover any anticipated losses related to your participation in the Services or the operation of your vehicle by the Driver. In the event of a motor vehicle accident you will be solely responsible for compliance with any applicable statutory or department of motor vehicles requirements and for all necessary contacts with your insurance provider. Other than any personal criminal liability attaching to the Driver you will be solely responsible for all consequences arising out of the use of the Service or the Driver. In any event AVOWAL shall have no responsibility or liability on this account whatsoever. You specifically authorize us to use, store or otherwise process your 'Sensitive personal data or information’ (as such term is defined in Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011) in order to provide the Services to you. Subject to applicable law all information provided to us by you shall be deemed to be our information to use as we desire. You will obey all applicable laws related to the matters set forth herein, and will be solely responsible for any violations of the same.
METER START AND CANCELLATION POLICY:
AVOWAL drivers will wait no more than 11 minutes from the requested trip start time, before they start the trip timer and provide pickup time on whatsapp group. You may cancel the booking within 12 minutes prior to the time of journey, without any cancellation charges for all Services. The customer is liable for Rs 100/- charge if the trip is cancelled thereafter.
When a trip ends, AVOWAL driver ends the trip on the AVOWAL’s WHATSAPP GROUP by mentioning trip end time. It then calculates the total fare amount due from You which is calculated and displayed on the whatapp group. You may pay the amount via any online payment options available such as google pay, paytm, phonepay, Internet banking etc. where You may have already pre-loaded funds. The usage of the AVOWAL’S PAYMENT METHOD shall be subject to the terms and conditions of the third party payment processor providing the mobile payment service on the different Apps. Any payment related issue, except when such issue is due to an error or fault in the Site or Application, shall be resolved between You and the payment processor. AVOWAL shall not be responsible for any unauthorized use of Your AVOWAL payment procedures.
LIMITATION OF LIABILITY:
The information, recommendations and/or Services provided to you on or through the Website are for general information purposes only and do not constitute advice. AVOWAL will take reasonable steps to keep the Website and its contents correct and up to date but does not guarantee that the contents of the Website are free of errors, defects, malware and viruses or that the Website are correct, up to date and accurate. AVOWAL shall not be liable for any damages resulting from the use of, or inability to use, the Website including damages caused by malware, viruses or any incorrectness or incompleteness of the information on the Website/Application. AVOWAL shall further not be liable for damages resulting from the use of, or the inability to use, electronic means of communication with the Website including — but not limited to — damages resulting from failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses. Without prejudice to the foregoing, and insofar as allowed under mandatory applicable law, AVOWAL aggregate liability shall in no event exceed the equivalent of the amount for the payment of the Services. The quality of the Services requested through the use of the Application is entirely the responsibility of the Driver who ultimately provides such transportation services to you. AVOWAL under no circumstance accepts liability in connection with and/or arising from the Services provided by the Driver or any acts, actions, behaviour, conduct, and/or negligence on the part of the Driver. We shall not be held liable for any failure or delay in performing Services where such failure arises as a result of any act or omission, which is outside our reasonable control such as unprecedented circumstances, overwhelming and unpreventable events caused directly and exclusively by forces of nature that can be neither anticipated, nor controlled, nor prevented by the exercise of prudence, diligence, and care, including but not limited to: war, riot, civil commotion; compliance with any law or governmental order, rule, regulation or direction and acts of third parties ( “Force Majeure” ). If we have contracted to provide identical or similar Service to more than one User and are prevented from fully meeting our obligations to you by reason of an event of Force Majeure, we may decide at our absolute discretion which booking we will fulfill by providing the Service, and to what extent. We have taken all reasonable steps to prevent internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we shall not be held liable in the unlikely event of a breach in our secure computer servers or those of third parties other than as required under applicable law. In the event we have a reasonable belief that there exists an abuse of vouchers and/or discount codes or suspect an instance of fraud, we may cause the User to be blocked immediately and reserve the right to refuse future Service. Additionally, should there exist an abuse of vouchers or discount codes , AVOWAL reserves the right to seek compensation from any and all such Users. AVOWAL does not represent or endorse the accuracy or reliability of any information, or advertisements (collectively, the "Content") contained on, distributed through, or linked, downloaded or accessed from or contained on the Website/Application, or the quality of any products, information or other materials displayed, or obtained by you as a result of an advertisement or any other information or offer in or in connection with the Service. Offers are subject to AVOWAL’s discretion and may be withdrawn at any time and without notice.
INTELLECTUAL PROPERTY RIGHTS:
AVOWAL is the sole owner or lawful licensee of all the rights to the Website/Application and its content. Website/Application content means its design, layout, text, images, graphics, sound, video etc. The Website/Application content embodies trade secrets and intellectual property rights protected under worldwide copyright and other laws. All title, ownership and intellectual property rights in the Website/Application and its content shall remain with AVOWAL All rights, not otherwise claimed under this Agreement or in the Website /Application, are hereby reserved. The information contained in this Website/Application is intended, solely to provide general information for the personal use of the reader, who accepts full responsibility for its use. You may access the Website/Application, avail of the features, facilities and Services for your personal or internal requirements only. You are not entitled to duplicate, distribute, create derivative works of, display, or commercially exploit the Website/Application Content, features or facilities, directly or indirectly, without our prior written permission of AVOWAL.
USER ACCOUNTS, OFFERS AND PROMOTIONS:
AVOWAL reserves the right to collect User data including name, contact information and other details to facilitate Services or use of its platform to avail Services. All information collected from the User are on a bona fide basis. Misuse and misrepresentation of identity or contact details will lead to automatic termination of Services or the use of the platform, without prior notice to such Users. User accounts bearing contact number and email IDs are created and owned by AVOWAL . Any promotional discounts and offers accumulated can be revoked without prior notice in the event of suspicious account activity or mala fide intent of the User. In the case where the system is unable to establish unique identity of a User against a valid mobile number or e-mail ID, the account shall be indefinitely suspended. AVOWAL reserves the full discretion to suspend a User's account in the above event and does not have the liability to share any account information whatsoever. For any other queries on AVOWAL and its services, please write in to us at firstname.lastname@example.org
LINKS TO THIRD PARTY SITES:
Links to third party sites are provided by the Application / Website as a convenience to Users and AVOWAL does not have any control over such sites i.e., content and resources provided by them. AVOWAL may allow Users access to content, products or services offered by third parties through hyperlinks (in the form of word link, banners, channels or otherwise) to such third party's website. You are cautioned to read such sites' terms and conditions and/or privacy policies before using such sites in order to be aware of the terms and conditions of your use of such sites. The Users acknowledge that AVOWAL has no control over such third party's site, does not monitor such sites, and AVOWAL shall not be responsible or liable to anyone for such third party site, or any content, products or services made available on such a site.
TERMS & CONDITIONS FOR USE OF SERVICES:
INSURANCE AND DAMAGE TO PROPERTY:
We do not procure insurance for, nor are we responsible for, damage or loss of any personal belongings or intellectual property whilst providing the Services. These include tapes, records, discs or other similar audio visual or data electronic devices, any speed measuring equipment within the vehicle or any other accessories of any kind. It is your responsibility to ensure that you remove any personal belongings from the car before and after each AVOWAL service arranged through AVOWAL.
Use of Site
Contents Posted on Site
2.1 All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively, "Content"), including but not limited to the design, structure, selection, coordination, expression, "look and feel" and arrangement of such Content, contained on the Site is owned, controlled or licensed by or to Us, and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws. 2.2 Except as expressly provided in these T&Cs, no part of the Site and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including "mirroring") to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise, without Our express prior written consent. 2.3 You may use information on Our services purposely made available by Us for downloading from the Site, provided that You: 2.3.1 do not remove any proprietary notice language in all copies of such documents; or 2.3.2 use such information only for Your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media; or 2.3.3 make no modifications to any such information; or 2.3.4 do not make any additional representations or warranties relating to such documents. 2.4 You shall be responsible for any notes, messages, e-mails, billboard postings, photos, drawings, profiles, opinions, ideas, images, videos, audio files or other materials or information posted or transmitted to the Sites (“Posted Content”). Such Posted Content will become Our property and You grant Us the worldwide, perpetual and transferable rights in such Posted Content. We shall be entitled to, use the Posted Content or any of its elements for any type of use forever, including but not limited to promotional and advertising purposes and in any media whether now known or hereafter devised, including the creation of derivative works that may include Posted Content. You agree that any Posted Content may be used by Us in the manner that We deem fit, consistant with Applicable Laws and You are not entitled to any payment or other compensation for such use of Posted Content by Us.
3.1 You may have the right to initiate a chargeback request in accordance with the terms and conditions of Your debit or credit card scheme or your bank account. Please note that Your chargeback request will be processed by Your debit/ credit card provider or your bank and not by Us. Therefore, We bear no liability for the processing of the chargeback requests. 3.2 We reserve the right to review Your Account and transaction history pursuant to a chargeback request, in order to determine the occurrence of fraud. If We have any reason to believe that there has been fraudulent activity on Your Account, We reserve the right to terminate, block or suspend Your Account with immediate effect.
4.1 We are reliant on third parties such as banks to deliver timely Services. Since, We cannot control the actions of such third parties, We will not be responsible to render Services or process payments or refunds on the following days (“Non-Working Days”): 4.1.1 days which are declared as holidays by the RBI, or any other day which is declared a holiday by Us. 4.1.2 days including Saturdays and Sundays and declared as bandhs or festivals in any State or Union Territory in India. We will continue to render Services which do not involve that particular State or Union Territory in which a bandh or festival has been declared on that day.
Intellectual Property Protection
5.1 All trademarks, brands and service marks used in connection with the Site or Services offered by are owned by AVOWAL is AVOWAL’s property; AVOWAL owns all copyrights and intellectual property rights and database rights in connection with the Services and the Site. For use of any third party's intellectual property, You need to get permission directly from the owner of the intellectual property for any use. Third party trademarks may appear on this Site and all rights therein are reserved to the registered owners of those trademarks. 5.2 You agree to abide by laws regarding copyright, trademark, patent, and trade secret ownership and use of intellectual property, and You shall be solely responsible for any violations of any laws and for any infringements of any intellectual property rights caused by use of the interface/Site. 5.3 AVOWAL is the sole and absolute owner of all and whatsoever the intellectual property rights in the trade mark AVOWAL and the design in respect thereof and that AVOWAL will be entitled to take any legal action against any person invading and/or encroaching upon the said rights of AVOWAL.
6.1 If We have a reason to believe that any payment instructions made on Your Account have been fraudulently made, We will suspend and deny You access to Your Account in order to investigate and report the suspicious activity. Such suspension will continue in effect till the conclusion of the investigation. 6.2 Upon conclusion of the investigation and based on its results, We may be required to terminate Your Account with immediate effect.
We do not take responsibility or liability for the actions, products, content and services on the Site, which are linked to affiliates and / or third party websites using Our APIs or otherwise. In addition, We may provide links to the third party websites of affiliated companies and certain other businesses for which, We assume no responsibility for examining or evaluating the products and services offered by them, and We do not warrant the offerings of, any of these businesses or individuals or the content of such third party website(s). We do not in any way endorse any third party website(s) or content thereof.
Notices and communication
Indemnity and Limitation of Liability.
9.1 You will defend, indemnify and hold harmless AVOWAL and each of their affiliates (and their respective employees, directors, agents and representatives) from and against any and all claims, costs, losses, damages, judgments, penalties, interest and expenses (including reasonable attorneys' fees) arising out of any Claim that arises out of or relates to: to the use or misuse of Services or any violation of these T&Cs. For purposes hereof: "Claim" means any claim, action, audit, investigation, inquiry or other proceeding instituted by a person or entity. 9.2 YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISPUTES WITH US IS THE CANCELLATION OF YOUR ACCOUNT WITH THE SITE. IN NO EVENT SHALL Drive BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION WITH THIS AGREEMENT, EVEN IF WE HAVE BEEN INFORMED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY AND ALL CLAIMS RELATING TO OUR ARISING OUT OF YOUR USE OF THE SITE, REGARDLESS OF THE FORM OF ACTION, EXCEED ₹ 1,000/- (RUPESS TEN THOUSAND ONLY). 9.3 Without in any way limiting the above, AVOWAL shall not be liable or responsible to you for any loss, damage, expense, claim or liability arising directly or indirectly out of any defect or deficiency in any goods and services purchased by you or availed as a benefit, privilege or facility attached to the service; refusal by or inability of a Merchant Establishment to honour or accept the service; handing over of the relevant access control/password/PIN by you to any unauthorised person; any injury to the credit, character and reputation of yours alleged to have been caused by the repossession of the service and/or request for its return. 9.4 All the services to be availed of and /or the goods to be purchased /procured by the Customer from the third parties under the agreement herein, will be so purchased/procured by the Customer at his own risk and costs. The Service Provider shall not be liable and/or responsible in respect of the title, quantity, quality or any other aspect thereof and no guarantee, warranty or any indemnity shall be given or deemed to be given by the Service Provider in respect thereof.
We shall not be liable for any failure to perform any obligations under this T&Cs, if the performance is prevented, hindered or delayed by a Force Majeure Event and in such case its obligations shall be suspended for so long as the Force Majeure Event continues. For the Purpose of this clause “Force Majeure Event” shall mean any event arising due to any cause beyond the reasonable control of the Party, including, without limitation, unavailability of any communication system, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war or acts of government.
We respect the intellectual property of others. In case You feel that your work has been copied in a way that constitutes copyright infringement, You can write to Us at email@example.com
Our failure, delay or omission to exercise or enforce any rights or provisions of these T&Cs will not constitute a waiver of such rights or provisions. A waiver on any one occasion will not be construed as a bar or waiver of any rights or remedies on future occasions. Any claim in relation to Services or T&Cs should be filed within 3 (Three) months from when the cause of action arose. Any claims filed beyond this time period shall be barred.
Revision of T&Cs.
10.1 We reserve the right to change any of the T&Cs or any policies or guidelines governing the Site or Services, at any time and at Our sole discretion. Any changes will be effective upon posting of the revisions on the Site and We may send You an automated e-mail to Your registered e-mail ID or SMS informing about the changes made and You would be required to view the modified changes on the internet. By keeping or using the service after notification, You are deemed to have agreed to the amendment/change. If You do not agree with any amendment of the terms and conditions You may cancel the service by informing in writing to AVOWAL or closing your account on the internet or by SMS. 10.2 Unless otherwise specified by Us, revised T&Cs will take effect automatically and be binding from the day they are posted on the Site. By continuing to access or use Services, You will be deemed to have agreed to accept and be bound by such revised T&Cs. If You do not agree to the revised T&Cs, You should discontinue accessing Our Site or using Our Services immediately. 10.3 We reserve the right, at Our sole discretion, to change, modify, add or remove portions of these T&Cs, at any time without any prior written notice to You. It is Your responsibility to review these T&Cs periodically for updates / changes. Your continued use of the Website following the posting of changes will mean that You accept and agree to the revisions. As long as You comply with these T&Cs, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Site.
Customer grievance redressal policy
If You are not satisfied with the quality of Service(s) offered or have any other complaints or grievance, please contact Our customer care at firstname.lastname@example.org 11.2 The procedure of escalation of complaints shall be as follows: 11.2.1 Escalation Level – 1: Write email@example.com Response Time: Seven Business Days 11.2.2 Escalation Level – 2: Write to Grievance Officer To, Attn: Grievance Officer, AVOWAL.. Address: Address AIC-RNTU Foundation (supported by NITI Aayog), Rabindranath Tagore University (RNTU) Campus, Mendua, Post: Bhojpur, Near Bangrasiya Chouraha, Bhopal-Chiklod Road, Raisen, Madhya Pradesh 424993 E-mail: firstname.lastname@example.org Response Time: Fifteen Business Days
If any part of these T&Cs is determined to be invalid or unenforceable pursuant to the Applicable Laws then the invalid or unenforceable provisions will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these T&Cs will continue in effect.
Governing law and dispute resolution.
12.1 Any dispute, controversy or claim arising out of or relating to this T&Cs or the validity, interpretation, breach or termination thereof (“Dispute”), including claims seeking redress or asserting rights under the Applicable Law shall be amicably settled through mutual consultation and escalation. If the Dispute is not settled amicably as aforesaid within a period of  (Fourteen) calendar days, the matter would be referred to arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996. Arbitration shall be presided over by a sole arbitrator mutually appointed by Us and the Customer. 12.2 The arbitration proceedings shall be conducted in the English language. The venue for the arbitration proceedings shall be Mumbai. 12.3 This T&Cs shall be governed by and construed in accordance with the laws of India and, subject to this Clause 12, We and You agree and undertake that any controversy or claim arising out of or relating to these T&Cs will be adjudicated exclusively before a competent court in Mumbai, India only.
13.1 Any costs incurred by AVOWAL towards enforcement of its rights and recovery shall be debited to your account. 13.2 Where AVOWAL acts on good faith in response to any oral or electronic instruction or inquiry from you in respect of any matter in relation to your account, you will not be entitled to claim or allege any loss, damage, liability, expense etc., attributable, directly or indirectly, to any such good faith action of AVOWAL and you agree to hold AVOWAL harmless in respect thereof. 13.3 If required by law to do so or if considered necessary to do so for proper management of credit or business risk, AVOWAL reserves the right to disclose any and all Cardholder information, including default in any payments or misuse of the service, to any court of competent jurisdiction, quasi judicial authority, law enforcement agency, relevant wing of the Central Government or State Government, your employer, credit reference agency, financial institution or any company which is an affiliate or associate or parent or subsidiary of AVOWAL 13.4 You hereby agree that the application and copies of all documents submitted in support thereof and for the ongoing operation of the AVOWAL Account by you to AVOWAL are and shall remain the sole and exclusive property of AVOWAL, and AVOWAL shall not be obliged to return the same to you upon your request or upon termination of this Agreement. 13.5 You agree to comply with all applicable laws and regulations from time to time which govern or may be affected by the use of the service. 13.6 AVOWAL, our parent, subsidiaries, employees and our suppliers provide our services "as is" and without any warranty or condition, express, implied or statutory. AVOWAL, our parent, subsidiaries, employees and our suppliers specifically disclaim any implied warranties of title, merchantability, satisfactory quality, fitness for a particular purpose and non-infringement. 13.7 In no event shall AVOWAL, our parent, subsidiaries, employees or our suppliers be liable for lost profits or any special, incidental or consequential damages arising out of or in connection with our web site, our service, or the T&C (however arising, including negligence). AVOWAL shall make reasonable efforts to ensure that requests for electronic debits and credits involving bank accounts, credit cards, and check issuances are processed in a timely manner and but AVOWAL makes no representations or warranties regarding the amount of time needed to complete processing because our Service is largely dependent upon many factors outside of our control. 13.8 You are aware of all security risks, including possible third party interception of any of your transactions and statements of account on the Internet and the contents of your transactions or statements of account becoming known to third parties. You agree and undertake that you shall not hold AVOWAL liable therefore in any way. The use and storage of any information, including without limitation, the Card number, PIN, password, account information, transaction activity, account balances and any other information available on your Internet access device or computer or mobile phone is at your own risk and responsibility. 13.9 As your account ID is connected to your mobile number, it is your responsibility to inform AVOWAL in case you terminate using the mobile number that corresponds to your account ID. The account ID corresponding to the mobile number you register with can be accessed by you only till the time you have access to the corresponding mobile number. It is your responsibility to transfer your account ID to a new mobile number if and when you change your number. Not doing so may give access to your AVOWAL Wallet credit balance to the new user of the same mobile number, and AVOWAL will not be liable or responsible for the same. You are also liable for ensuring the security of your PIN. In case of loss of your mobile phone and/or AVOWAL Password/PIN, you should intimate AVOWAL in writing immediately. AVOWAL shall make every attempt to block access to your AVOWAL account under such circumstances, however, AVOWAL shall not be liable for any losses a user may incur due to the above. The responsibility to safeguard the AVOWAL coupon balance rests entirely with the user. 13.10 By signing up for AVOWAL services, you also allow AVOWAL to send you emails and SMS alerts from time to time. 13.11 AVOWAL will be entitled to enter into any tie-up in terms of joint-venture or otherwise with any other institution engaged in the business of providing services analogous